Take Your Editorial Calendar to the Next Level With DivvyHQ

April 9, 2013 by Leave a Comment
divvyhq

The guys over at DivvyHQ.com are pretty awesome. Anyone who takes a complex mess of work and simplifies it for me with a few clicks? Got to give them a thumbs up. DivvyHQ is a "spreadsheet-free editorial calendar" and it's a great way to map out what you're planning to post, design, distribute, or promote. I actually did a webinar on their tool awhile back. You can catch the whole thing here. So I met Brody Dorland from DivvyHQ the other … [Read more...]

Filed Under: Online Tools for Business, Podcast, Smart Tools Interview, Videos Tagged With: , , , , ,

5 Questions To Help You Document How You Get Results

January 4, 2013 by Leave a Comment
newvideopost

Most people start a business with the basics - design a website, come up with a slogan, create an ebook (this is some of the "WHAT"). But then we often get overwhelmed by or completely bypass the background details of "HOW" like learning new software, setting up processes, establishing procedures and dealing with customer service. Tracking how we do things to get results is just as critical as other parts of the business planning process. … [Read more...]

Filed Under: Business Acumen For Solopreneurs Tagged With: , ,

Tips to Make Interacting with Twitter Fans Simple

December 7, 2012 by 2 Comments
bigstock-Work-Lifestyle--conceptual-ph-38581606

Last week I shared a video post on how to spend less time on social media. In keeping with that theme of saving time while you meet your social obligations online, let me share a few tips on how you can build personal two-way relationships with your fans. The key is to create a set of habits you repeat over and over, without having to constantly stop and think about it. Don't make it a chore; make interacting with your fans simple: Check … [Read more...]

Filed Under: Client Relationship Management, Manage Your Schedule, Social Media Tagged With: , , , ,

Meet Jill From MojoHelpDesk.com

May 4, 2012 by Leave a Comment
mojohelpdesk

One of the best ways to stand out with your business is to have great customer service.  There are quite a few online tools available now to help you stand out with your customer support services.  Learn about one of them as Internet Coach Tanya Smith interviews Jill Ward of MojoHelpDesk.com, where you can set up your own behind the scenes support center for your small business. Let us know what you think! For more great interviews with … [Read more...]

Filed Under: Online Tools for Business Tagged With: , , , ,

Two Tales of Customer Service

March 30, 2012 by 3 Comments
bigstock_Happy_People_3851966

Customer service applies wherever you do business - not just offline, but online too. Some online entrepreneurs don't get this point. And guess what, how you do business when someone leaves your service can impact you just as much as it does while you're doing business with them as an active client. To make this point, let's look at two different customer service experiences I've had recently. In one case, I bought a service to use with … [Read more...]

Filed Under: Client Relationship Management Tagged With: , , , ,

Smart & Spicy Audio Tip: Don’t Make Promises Your Brand Can’t Keep

September 7, 2011 by Leave a Comment

The word for the day is "congruency".  Are you making promises you can't keep with your branding & marketing? When you promote yourself, you are promoting a promise to deliver on quality, excellence, and follow-through with your audience. Listen up as I share a recent experience & what doesn't work.   … [Read more...]

Filed Under: Business Acumen For Solopreneurs Tagged With: , , ,
«Older Posts